FAQ

Product

  • We sell a variety of high-quality products, ranging from fashion accessories to daily essentials, all carefully curated for style and durability.

  • Yes, all our products are 100% authentic and of premium quality. We ensure every item meets our quality standards before it is made available.

  • Yes, we offer various sizes for most of our products, especially in apparel and accessories. Be sure to check the product description for size availability.

  • Every product page includes a detailed description, size chart (if applicable), and care instructions to ensure you have all the information needed before making a purchase.

  • Absolutely! If you need more information about a product, feel free to reach out to our customer support team, and we’ll be happy to assist you.

Payments

  • We accept major credit cards, including Visa, Mastercard, Discover, American Express, and PayPal for secure and convenient transactions

  • Yes, we use industry-standard encryption technology to ensure that your payment information is safe and secure throughout the transaction process.

  • Currently, we only accept one payment method per order. However, you can choose from a variety of accepted options at checkout.

  • If you’re making an international payment, your bank may charge additional fees. Please check with your payment provider for any extra costs.

  • Yes, if you cancel your order before it is shipped, we will refund your payment in full to the original payment method used.

Shipping

  • Yes, we offer free shipping on all orders, regardless of the total amount spent.

  • Standard shipping takes between 5 to 7 business days. You will receive a tracking number once your order has shipped.

  • At this time, we only offer shipping within the United States. We are working on expanding our shipping services in the future.

  • Yes, once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.

  • If your package is delayed or appears to be lost, please contact our customer support team, and we will work with the carrier to resolve the issue as quickly as possible.

Returns

  • We offer free returns on all purchases. If you’re not satisfied with your order, you can return it within 30 days for a full refund.

  • To initiate a return, simply contact our customer service team, and they will guide you through the process, including sending you a free return label.

  • Refunds are typically processed within 7-10 business days after we receive the returned item. The refund will be credited to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too

  • Yes, we offer exchanges on most items. Please contact our customer service team for assistance with an exchange request.

  • Certain items, such as personalized or final-sale products, may not be eligible for returns. Please review the product page for return eligibility details.

COULDN’T FIND YOUR ANSWER?

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